Privacy Policy

Introduction

Welcome to https://auto-glass-warranty.collision-talk.com (hereinafter referred to as “Auto Glass Warranty,” “we,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information from our users.

Scope

This policy covers all aspects of our online presence, including but not limited to our website (https://auto-glass-warranty.collision-talk.com), mobile applications, online services, and any other products or features we may offer through these platforms. It is important to note that this Privacy Policy does not extend to third-party websites, applications, or services linked to ours, which have their own privacy policies governing data collection and usage.

Processing Activities

This policy describes the ways in which your personal data is processed when you:

Utilize our applications and services as an authorized user.
Access and interact with our websites, including by visiting different pages or making purchases.
Receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data to provide and improve our services. Here are the types of information we gather:

Account Information: This includes your name, user ID, email address, and password hash for secure login.
Payment Information: We process details related to your payment methods, such as credit/debit card numbers, expiration dates, and billing addresses, when you make purchases or subscriptions.
Financial Information: We may collect data about your financial status or creditworthiness for specific services or promotions.
Purchase Information: Details of products or services purchased, including quantities, order dates, and purchase amounts, are stored for transaction records and analytics.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens (for push notifications), and advertising IDs, may be collected to personalize content and ads.
Location Data: With your consent, we access your location data to provide location-based services or personalized offers.
Feedback: We encourage user feedback and reviews, which include your name and comments, to enhance our products and services.
Social Media Information: If you choose to log in through social media accounts, we may collect information from those platforms (e.g., profile pictures, public posts) for the purpose of personalization.
Product Information: Details about the products you view, search for, or purchase on our sites are collected for inventory management and personalized recommendations.

We obtain this data through various means, including direct user input, server logs, cookies, pixels, and third-party data providers.

Cookies

Cookies are small text files stored on your browser or device when you visit our websites. We use cookies to enhance your browsing experience, enable personalized content, and analyze website performance. Our cookie policy categorizes cookies into:

Strictly Necessary: These ensure basic functionality of the website, such as secure login and page navigation.
Preference: Cookies in this category remember user preferences, language settings, and ad choices for a tailored experience.
Analytics: We use analytics cookies to track website usage, gather user behavior data, and compile statistical reports, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. The retention periods vary based on the type of data and its usage:

Account information and transaction records are typically kept for the duration of your account’s active status and a reasonable period afterward (e.g., 7 years) for legal or tax reasons.
Payment card information is encrypted and stored securely for the minimum time required to complete transactions, usually 12 months.
We may retain aggregated or anonymized data indefinitely for analytical purposes, but this data does not contain any identifiable personal details.

Once the retention period elapses or when no longer needed for the specified purpose, we delete or anonymize the data in a secure manner.

Security Measures

We take robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Implementing industry-standard encryption protocols for data storage and transmission.
Engaging reputable third-party processing partners who adhere to strict data protection standards.
Regularly reviewing and updating our security practices to adapt to new technologies and threats.
Training our employees on privacy and security best practices.

Children’s Privacy

Auto Glass Warranty does not knowingly collect or solicit personal data from children under the age of 18 (or the applicable age limit in your jurisdiction). If you believe we have collected such information by mistake, please contact us immediately using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access: You can request access to the personal data we hold about you, along with information about how it is being processed.
Rectification: The right to request corrections or updates if your data contains inaccuracies or incomplete information.
Erasure (Right to be Forgotten): In certain circumstances, you can ask us to delete your data, and we will do so unless we have a valid reason to retain it.
Restriction: You may limit the processing of your data in specific situations, such as contesting its accuracy or requesting temporary restriction during data verification.
Data Portability: In some regions, you can request a copy of your data in a commonly used and machine-readable format, allowing for portability to another service provider.
Objection: You have the right to object to the processing of your data for specific purposes, such as direct marketing or profiling.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or make a request, please contact our Data Protection Officer using the details provided below. We will respond within the timeframe required by law.

Changes to Policy

Auto Glass Warranty reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about our data handling practices.

Contact Information

For any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us:

Email: [email protected]
Address: Auto Glass Warranty, 1234 Main Street, Suite 500, Metro City, CA 98765 (Please note that this is a fictional address for illustrative purposes only.)